A big energy company in Switzerland uses the services of qualified Innobrain staff in various departments of corporate IT. The company based in Switzerland operates all over Europe and has approximately 2000 employees.
IT Service Desk Agent
- Deputy head of service desk
- Registration of incidents and troubleshooting
- Installation and maintenance of workplace systems
- VIP support and on-site assistance
- Assistance for national and international users with software and hardware problems
- Knowledge management
- IT introduction training, including course development and user guide creation
- Meeting room support with video and data conferencing
- Creation of multilingual user communication
- Collaboration in projects, migrations and rollouts
Workplace Operation
- Second level desktop support
- Access management
- Site implementation
- Installation and maintenance of workplace systems
- Knowledge transfer
- Collaboration in projects, migrations and rollouts
Workplace Engineering
- Second/third level support
- Evaluation of hardware and software
- Creation and testing of software packages
- Technical writing
- Collaboration in and management of projects, migrations and rollouts